Privacy Policy
Effective date: October 15, 2025
This Privacy Policy explains how Middle East ABC (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit www.middleeast-abc.com (the “Website”) or communicate with us. By using the Website, you agree to the practices described here.
1) Who We Are
Middle East ABC
Free Zone – Ajman – United Arab Emirates
Email: sale@middleeast-abc.com
Phone: +971 56 138 7202
Website: www.middleeast-abc.com
2) Information We May Collect
We operate primarily on an inquiry/quotation basis. Depending on your interactions with us, we may collect the following information:
- Contact & Business details: name, company name, job title, email address, phone number, country/city, and any information you include in messages or quotation requests.
- Order/quotation records: product interests, specifications, pricing discussed, delivery preferences, and communications history.
- Technical data: IP address, device/browser information, pages visited, and timestamps—collected automatically for security and performance purposes.
- Cookies and similar technologies: See “Cookies & Analytics” below.
3) How We Use Your Information
- To respond to inquiries, prepare quotations, and provide customer support.
- To operate, secure, and improve our Website and services.
- To send administrative messages (e.g., confirmations, service notices).
- To comply with legal obligations and enforce our Terms & Conditions.
- With your consent, to share proposals, updates, or marketing communications (you may opt out at any time).
4) Legal Bases for Processing
We process personal data under one or more of the following legal bases (as applicable):
- Consent (e.g., when you submit a form or request a quote).
- Contract (to take steps at your request before entering a contract or to perform a contract with you).
- Legitimate interests (e.g., Website security, responding to business inquiries, improving services).
- Legal obligations (e.g., record keeping, compliance).
5) Cookies & Analytics
We may use cookies and similar technologies to operate the Website, remember your preferences, analyze traffic, and improve performance. We may also use analytics tools (for example, Google Analytics or equivalent services) to collect aggregated usage statistics.
You can control cookies through your browser settings (e.g., block or delete cookies). Disabling certain cookies may affect Website functionality.
6) How We Share Information
We do not sell your personal data. We may share information with:
- Service providers who assist us with hosting, analytics, communications, logistics, or IT security—bound by confidentiality and data protection obligations.
- Business partners & logistics/shipping providers as reasonably necessary to fulfill inquiries, quotations, and deliveries.
- Professional advisers (legal, compliance, accounting) under duties of confidentiality.
- Authorities or third parties where required by law, to protect rights, safety, or to enforce our terms.
7) International Data Transfers
Because we serve international customers, your information may be transferred to and processed in countries outside your location. We take reasonable measures to protect personal data during such transfers and require appropriate safeguards from recipients where applicable.
8) Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy (for example, inquiry and quotation records), to comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we take reasonable steps to delete or anonymize the data.
9) Your Rights
Subject to applicable law, you may have the right to:
- Access and obtain a copy of your personal data we hold.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, or restriction of processing, in certain circumstances.
- Object to processing based on legitimate interests and to withdraw consent where processing is based on consent.
- Portability of data (where applicable).
To exercise these rights, contact us at sale@middleeast-abc.com. We may need to verify your identity before fulfilling a request.
10) Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11) Third-Party Links
Our Website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies.
12) Children’s Privacy
Our Website and services are intended for business users and are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us to request deletion.
13) Return & Refund Information
For details about returns, exchanges, and refunds, please see our Return & Refund Policy.
14) Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Effective date” above. Your continued use of the Website after changes are posted signifies your acceptance of the revised policy.
15) Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Middle East ABC
Free Zone – Ajman – United Arab Emirates
Email: sale@middleeast-abc.com
Phone: +971 56 138 7202